Start Your Service

Service Request Form

Thank you for choosing Mactracks!

To start your service, please fill out the form below

Filling out this form ahead of time helps expedite the check in process and gets us started evaluating your unit faster. If you are mailing in your unit for repair you will need to fill out our Credit Card Authorization Form. Units must be insured before Mactracks will mail them out.

Basic Hardware Evaluation fee is $45 Plus tax.

Accidental Damage/Data Evaluation is $85 Plus tax.

We also offer expedited services also that will allow you to bypass our queue.

Expedited Services start at $149 Plus tax upon drop off.

Unfortunately, if the unit has been previously opened, we can still help you but the fee is higher than we are posting for diagnostics. Please include the serial number of your computer, our system automatically kicks out incomplete or incorrect serial numbers, causing unnecessary delays in your repair

** On-line Check in forms can only be done from mobile devices. We will be updating the the on-line check in at a later time to work with non-mobile devices.

** Click here for online check in for the Plano location.

** Click here for online check in for the Denton location.

Credit Card Authorization(Note – you cannot make any corrections to this form and it must be completely filled out or it will result in a delay to your repair.)

Sign In

* By signing this document and allowing us to service your device, you agree to the terms and conditions of our repair services.

** On-line Check in forms can only be done from mobile devices. We will be updating the the on-line check in at a later time to work with non-mobile devices.