Start Your Service

Service Request Form

Thank you for choosing Mactracks! Mactracks is an Apple Authorized Service Provider and has been in business since 1995, offering our clients first-class service. To start your service, please fill out the form below or give us a call at 972-442-1545.

Filling out this form ahead of time helps expedite the check in process and gets us started evaluating your unit faster. If you are mailing in, dropping off with yourself present or dropping off a vintage unit, our Credit Card Authorization Form is required. Special order parts will also need this form. If needed, we will let you know at time of drop off. Click the green button below to download the Credit Card Authorization Form.


  • Company name is not required for consumer based repairs.
  • This number will be used to communicate all repair status updates.
  • The email address is not sold under any circumstances. This is only used to provide updates if we are unable to reach you by phone, send you copies of invoices, or to provide additional repair options.
  • Device Information

    Please fill out this section as accurately as possible. If you are unaware of any of the information requested, please call us at 972-442-1545 or write “Unknown”.
  • Standard Service vs. ProCare Service: Standard service is our normal evaluation period of 3-5 business days. ProCare is our expedited service that guarantees your unit will be diagnosed immediately. There is no guarantee on same day services or repairs. Additional fees will apply for ProCare service.
  • Computer serial numbers are usually located on the bottom of the computer. Phone Serial numbers, if unknown, will require the unit in person to retrieve.
    If you are providing any of these items at check in, please check them off. If we do not need these items, we will adjust at drop off.

*By signing this document and allowing us to service your device, you agree to the terms and conditions of our repair services. Any units not picked up after 30 days will be considered abandoned and become property of Mactracks. Mactracks is not responsible for any loss of data. Any units under AppleCare Limited or Extended Service Plans do NOT cover data recovery, backups or data migrations.