Start Your Service

Thank you for choosing mactracks!

To start your service, please follow the steps in order please prior to dropping off your unit.
If you fail to complete all steps it will delay your repair.

1. <Click here for online checkin>

2. <Click here to pay the Diagnostic fee if not already paid with the link above>

3. Drop off your unit at our drop off location. <Click here for the google link.>
Texas Business Center
1332 Teasley Ln.
Denton, Tx 76205
Mon-Fri 9AM-5PM (Lunch 12:00PM-1:00PM)
Note: Texas buisness centers is only a drop off
and pickup location. There are no mactracks
employees at this location. Do not leave keyboards, trackpads, imac power cables, macbook power adapters, or any peripheral. We will be responsible for these items if you accidentally drop them off. We cannot store them.

If you don’t want to drive all the way to our Denton facility. Then use Uber connect. <Click Here to link to Uber connect>

Our Square payment system now offers Afterpay. Please click here to read how after pay works.

Afterpay is a buy now, pay later (BNPL) payment option that allows customers to pay for their purchases over time with transparent spending limits. Customers can choose to pay for in-person or online orders in four interest-free installments over six weeks. With Square Invoices, customers can choose to Pay Monthly over 4, 6, or 12 months for larger online purchases.

Basic Diagnostic Time: 2-5 Business days or less in most cases. The Basic Diagnostic fee is $85.00 Plus Tax. The Diagnostic Fee is applied towards the estimate.

Expedited Diagnostic Time: 24 Business Hours or less in most cases. The Expedited  Diagnostic Fee is $149.99 Plus Tax the diagnostic fee is not applied towards the estimate.

On-site in home or in business Service:  $249.99HR with 2 HR min plus $149.99 trip charge plus tax. for a payment before services of $649.97 Each additional expedited hour after the first 2 hours $249.99 Plus tax per hour 

Emergency after hours and/or emergency weekend services in shop: $249.99HR with 2 HR min plus tax. Each additional emergency hour after the first 2 hours $249.99 Plus tax per hour 

Filling out this form ahead of time helps expedite the check in process and gets us started evaluating your unit faster. If you are mailing in your unit for repair you will need to use our square pay link above on step 2 or you can fill out our Credit Card Authorization Form. Units must be insured before Mactracks will mail them out. We do not do Apple warranty work! If you want to see the technician please click the link

<Click Here To Set An Appointment To setup a meeting with a technician>
$149.99 HR Plus Tax

Denton Location: 3305 South Mayhill Rd. Closes Aug 30 2023. Then you use Texas Business Center after that date.

Plano Location 811 E Plano PKWY is closed.

If the unit has been previously opened by a Non-Apple Certified Technician, the diagnostic fee (non-expedited diagnostics.) is $127.50 This fee will not be applied towards services like a normal diagnostic are. These units cannot qualify for expedited services.

Denton location: Diagnostics usually take 2-5 business days (Weekends and Holidays not included for hours.) if it’s a liquid spill or data recovery it will take 3-7 business days or less. 

The price we give you over the phone already has your evaluation fee subtracted if you are in for basic service and not expedited. Your quote is the remaining balance. 

Please include the serial number of your computer, our system automatically kicks out incomplete or incorrect serial numbers, causing unnecessary delays in your repair. Once a ticket has been successfully completed, you will be brought back to the first page. It will not look like anything has happened the system does not give response emails. You are then welcome to drop the device off at your convenience at any time during our hours of operation within 5 days. Please neve email mactracks and please do not respond to the portalon repairs. Please respond by TEXT ONLY!!!!

**Serial Numbers can be found on the bottom side of a laptop or the foot (bottom of the stand) of a desktop**

**The password it wants is for the administrator user account The last page has agree and sign. Once you hit next it will take you back to the start page. You do not need to fill it out a 2nd time unless your bringing in more than one unit.

* By signing this document and allowing us to service your device, you agree to the terms and conditions of our repair services.

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