Start Your Service

Service Request Form

Thank you for choosing Mactracks!

To start your service, please fill out the appropriate form(s) below

Filling out this form ahead of time helps expedite the check in process and gets us started evaluating your unit faster. If you are mailing in your unit for repair you will need to fill out our Credit Card Authorization Form. Units must be insured before Mactracks will mail them out. We do not do Apple warranty work!

All evaluation fees are subtracted from approved services, you will only lose the money if you decline services

Basic Evaluation fee is $85 plus tax.

 Expedited Services start at $149 plus tax 

On-sites $249.99 HR with 2 HR min plus $149.99 trip charge plus tax. Each additional hour $249.99 Plus tax 

If the unit has been previously opened by a Non-Apple Certified Technician, the diagnostic fee (non-expedited diagnostics.) is $127.50 This fee will not be applied towards services like a normal diagnostic are.

Please include the serial number of your computer, our system automatically kicks out incomplete or incorrect serial numbers, causing unnecessary delays in your repair

The price we give you over the phone already has your evaluation fee subtracted. Your quote is the remaining balance. 

Once a ticket has been successfully completed, you will be brought back to the first page. It will not look like anything has happened but you should be getting a confirmation email shortly to the email you have provided. You are then welcome to drop the device off at your convenience at any time during our hours of operation within 5 days.

**Serial Numbers can be found on the bottom side of a laptop or the foot (bottom of the stand) of a desktop**

** Click here for online check in. MAIN LOCATION WITH TECHS IN STORE


THE PLANO LOCATION IS FOR DROP OFF ONLY>THERE ARE NO MACTRACKS EMPLOYEES IN STORE. This is a non affiliated buisness called 24 hour data ** 

You have to fill out the credit card authorazition form below in the amount of $92.01 for the diagnostic fee and email it to Then call 940-243-3300 to scedule a drop off.

Credit Card Authorization(Note – you cannot make any corrections to this form and it must be completely filled out or it will result in a delay to your repair.)

* By signing this document and allowing us to service your device, you agree to the terms and conditions of our repair services.